FAQ
Am I refunded if Google refuses again?
Yes—full refund of the $299 concierge fee plus any add-ons you paid for this engagement—if Google still denies verification after three submissions we supervised during this engagement, each using our prepared pack and our written instructions. Attempts you made to Google before you hired us do not count. This is not a guarantee of approval on attempt 1, 2, or 3; it is a refund of all fees paid to us if Google still refuses after the third supervised try with us.
Do my past failed attempts count toward the three?
No. Only submissions to Google that we prepare and supervise after your intake count. If you already failed verification on your own, that history informs our fix—but it is not submission 1 of 3 under this guarantee.
Can you guarantee approval on the first try?
No. Google makes the final decision every time. We guarantee structured preparation, supervised resubmissions, and the refund policy above after the third supervised attempt.
What if I already failed verification?
That is our core case: we review what Google already saw, identify gaps from your actual submissions, and supervise your next attempts—not a blind resubmit.
What if Google asks for more documents?
We map the request to your situation. Extra work is scoped after review—never a self-serve checklist designed to let you rework docs before we see them.
What are optional add-ons?
Only what we recommend after analyzing your documents—e.g. live video on submit day (+$99/session), faster delivery, or additional documentation support, each quoted for your case. We do not publish a full menu of structure types on this page; that avoids guesswork that can make submissions worse.
Do you need my Google Ads password?
Never by email or on this form. Usually you upload from our instructions. If we recommend video guidance, you stay logged in while we coach. If we submit for you, we use standard account access (e.g. Manager invite) arranged securely at intake.
Can you submit on my behalf?
Yes, at no extra fee when appropriate, after we review your case. Requires Google Ads account access—not your password in email.